Please email us at info@joannabuchanan.com for a Return Authorization Form within 30 business days from the date of delivery.
We charge a flat fee of $10 for all return shipments. Once the return is authorized you will be sent an email with a shipping label.
All items must be returned in unused condition in the original packaging including polybags, ribbons, box inserts, etc. Any used, damaged, or altered items, or anything JOANNA BUCHANAN, LLC. considers questionable will not be accepted for return or exchange. Any items that are returned WITHOUT the stickered polybags will be charged a $10 fee per item.
Returns must be shipped back to JOANNA BUCHANAN, LLC within 5 business days from receipt of Return Authorization Form. Any items shipped after this timeframe are not eligible for a refund and will be shipped back to the customer.
Please pack your return carefully – we are not responsible for damage or loss for return shipments. For high value returns, we highly recommend you ship with a service that provides tracking and insurance. The USPS shipping labels we provide only offer insurance cover up to $200.
Refunds will be issued for the cost of merchandise and any applicable sales tax, less restocking fee, only. Shipping, VAT, duty fees, etc. are not refundable. Any queries regarding refunds must be raised within sixty business days from the shipment return date.
Refunds will be credited to the credit card used to make the purchase. Please allow ten working days from delivery of the return for the credit to be initiated.
MISSING ITEMS
If your shipment is missing an item(s), please first refer to your Confirmation Email. If you are missing items you were charged for, please email info@joannabuchanan.com as soon as possible and we will help to resolve the matter as quickly as possible.